Quick answers.
The questions we hear most. Need more detail? Email hello@mytrusta.com.
Is Trusta free?+
Yes. Sealing deals, building reputation, and sharing your profile are free forever. Some advanced features (PDF receipts beyond a free tier, premium profiles) may launch later as paid tiers.
What is XBN?+
XBN is the optional reward token earned for verified reputation milestones. You do not need it to use Trusta. Most actions never reward XBN — the goal is recognition, not income.
Can I delete a deal?+
No. Once both parties seal a deal it is a permanent record — that is the whole point of a shared receipt. You can decline a deal before sealing, propose edits, or report it for review.
What is CVI?+
CVI means Community Value Index — your trust score, computed from all your sealed deals, reviews, and interactions on the app. Range 0–1000, mapped to bands (Bronze, Silver, Gold, Platinum). You also need a minimum number of unique reviewers (10 for Bronze, 25 for Silver, 50 for Gold, 100 for Platinum) so a single friendly counterparty can never inflate your score.
Is my phone number public?+
No. Phone numbers are never visible on your public profile. Your handle (e.g. @ernest), display name, country, and skills are the only public fields.
How do I change my handle?+
From your profile — tap your username. You can rename up to 3 times every 30 days. Your old handle is reserved to you for 90 days so nobody else can claim it.